Privacy Policy

When you use SR Shopy, we may collect:

• Your name, phone number, email address, and delivery address
• Order details and payment information processed securely at checkout
• Device and browsing information such as IP address, browser type, and pages viewed
• Any information you share with us directly through WhatsApp, calls, or messages

We use the information we collect to:

• Process, confirm, and deliver your orders
• Provide customer support and respond to your queries
• Send order updates and important service messages
• Improve our website, products, and overall shopping experience
• Share offers or promotions, where you have agreed to receive them

We do not sell your personal information. We may share it only with trusted parties needed to run our business, such as:

• Delivery and courier partners to fulfil your orders
• Payment gateways to process transactions securely
• Service providers who help operate our website and communications

These parties are only given the information required to perform their role.

Payment transactions are processed through secure, trusted payment gateways. SR Shopy does not intentionally store your complete card or banking credentials on our systems.

Our website may use cookies and similar technologies to remember your preferences, keep your cart working, and understand how visitors use the site. We also use advertising and analytics tools, such as the Meta (Facebook) Pixel, to measure the performance of our ads and show relevant products to people who may be interested in them. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

You may contact us to update your details or to opt out of promotional messages at any time. For order-related communication, essential service messages may still be sent.

We keep your information only for as long as needed to fulfil orders, provide support, meet legal or accounting requirements, and resolve any disputes.

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through the contact details listed on our website.