Terms of Use

By using this Platform or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding agreement under applicable law.

If you are using the Platform on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

You agree to use the Platform only for lawful purposes. You must not:

• Use the Platform for any unlawful, fraudulent, or unauthorised purpose
• Provide false, misleading, or inaccurate information
• Attempt to gain unauthorised access to our systems or accounts
• Interfere with the security or operation of the Platform
• Copy, reproduce, modify, distribute, or exploit our website content without permission
• Use automated systems or methods to access or collect information from the Platform in a manner that may harm or interfere with our services
• Engage in activities that may damage SR Shopy, our customers, or our service providers

We reserve the right to restrict or terminate access to the Platform where we reasonably believe these Terms or applicable laws have been violated.

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Platform are accurate.

However, minor differences may occur between product images displayed on the Website and the actual product due to screen settings, lighting, manufacturing variations, packaging changes, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Products displayed on the Platform are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product availability without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative resolution, including cancellation and refund where applicable.

We make reasonable efforts to display accurate product prices and applicable charges on the Platform.

Prices may change from time to time without prior notice. However, the price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

Applicable delivery charges, COD charges, taxes, or other fees will be displayed during checkout where applicable.

When you place an order through the Platform, you are submitting a request to purchase the selected products.

An order is considered confirmed after successful payment processing for prepaid orders or after successful confirmation of an eligible Cash on Delivery order, including payment of any required COD advance.

We reserve the right to refuse, cancel, or limit an order in circumstances including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or suspicious activity
• Incorrect or incomplete customer information
• Delivery restrictions
• Technical errors
• Other circumstances where fulfilling the order is not reasonably possible

If we cancel an order for which payment has already been received, the applicable refund will be processed in accordance with our Refund Policy.

Cash on Delivery is available only for eligible products and delivery locations.

A ₹100 COD advance payment may be required before a COD order is dispatched. This advance is used to confirm the order and reduce fraudulent or fake orders.

The remaining amount is payable to the delivery partner at the time of delivery.

COD orders are subject to our Delivery & Shipping Policy.

Payments are processed through available payment methods and third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

You must not provide false payment information or attempt to make fraudulent transactions.

For details regarding payments, cancellations, refunds, and COD charges, please refer to our applicable Payment Policy and Refund Policy.

Orders are delivered through third-party logistics and courier partners.

Estimated delivery times are provided for guidance only and may vary depending on the delivery location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Please refer to our Delivery & Shipping Policy for detailed information regarding delivery timelines, COD orders, delivery charges, and cancellations.

Returns, replacements, and refunds are subject to our Return, Replacement & Refund Policy.

Please review that policy before placing an order.

All content available on the Platform, including but not limited to:

• Logos and trademarks
• Product images
• Text and descriptions
• Graphics and designs
• Website layout and visual elements
• Videos and other media
• Software and website functionality

is owned by, licensed to, or otherwise lawfully used by SR Shopy and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

Our Platform may use or link to third-party services, including payment gateways, courier services, analytics providers, social media platforms, and other service providers.

Third-party services may operate under their own terms and privacy policies. SR Shopy is not responsible for the content, policies, availability, or practices of third-party websites or services that are outside our control.

We make reasonable efforts to keep the Platform accurate, functional, and available. However, we do not guarantee that:

• The Platform will always be available or uninterrupted
• All information will always be completely accurate or error-free
• The Platform will always be free from technical issues, bugs, or security threats
• Every product or service will always be available

We may temporarily suspend or modify the Platform for maintenance, upgrades, security reasons, or other operational requirements.

To the extent permitted by applicable law, SR Shopy will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, internet or network failures, payment gateway failures, natural events, government restrictions, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless SR ONLINE SHOPY LLP and its authorised representatives from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the Platform, violation of these Terms, fraud, or infringement of the rights of another person.

We will not be considered responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, strikes, transportation disruptions, technical failures, pandemics, or other events that could not reasonably have been prevented or anticipated.

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Please review our Privacy Policy before using the Platform.

We may update these Terms of Use from time to time to reflect changes to our business, services, Platform, or applicable laws.

Updated Terms will be published on this page along with the revised "Last Updated" date.

Your continued use of the Platform after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or your use of the Platform shall be subject to the jurisdiction of the competent courts in Tirur, Kerala, India.

If you have any questions, concerns, or complaints regarding these Terms of Use, please contact us using the contact information provided on our Website.

SR ONLINE SHOPY LLP
Registered Office: 2nd Floor, 1733 B 232, Forza Mall 1, Room No. S 18, Tirur Bus Stand, Chembra Road, Behind Bus Stand, Tirur, Kerala, India
Website: https://www.srshopy.in/
Email: [Insert official email address]
Phone: [Insert customer support number]